PWS - MYWEB 2.0

Go‑Live, System Updates & Communication

Q - When will the new portal be live?
A - The new portal is now live. We are rolling out logins in phases, so keep an eye out for your login reset email from hello@protectivewearuk.com.
Q - How will I know the system has updated?
A - We will send communications to users with login details and instructions on how to access the new portal.
Q - When will new log-in details be sent and to whom?
A - New login details will be sent to users in phases following the go-live date.
Q - Will my username and password remain the same?
A - Your username will stay the same; however, your password must be reset for security reasons.
Q - Will communication be sent to all users and not just business owners?
A - Communications will be sent to all users who have access to the old portal, as they will require new login details.

Orders During Transition (Baskets, Approvals & Existing Orders)

Q - What will happen to my current orders?
A - Orders that have already been confirmed will carry over to the new system.
Q - What will happen to my current basket?
A - Unconfirmed baskets will not transfer and will need to be re-created in the new system.
Q - What will happen to pending approval orders?
A - These will not transfer and must be approved before the cut-off.

Points System, Allowances & Approvals

Q - A points system doesn’t work for us. Can we keep current allowance structures?
A - Yes, all existing allowance structures will be carried across to the new portal.
Q - Our company uses item-based allowances. Will this remain?
A - Yes, this will remain the same.
Q - We do not use points or allowances. How will ordering work for us?
A - Ordering will remain the same as your current functionality.
Q - What is the allowance amount and who sets it?
A - Allowance amounts are agreed on a client-by-client basis, depending on individual business needs and requirements. They are set in collaboration with your organisation to ensure employees have the appropriate items to carry out their roles safely and effectively.
Q - What will happen to employee allowances?
A - Usage will transfer and be tracked in the new system.

Ordering Flexibility & Catalogue

Q - Will there still be a catalogue to choose items from?
A - Yes, your current catalogue items will still appear in your portal for you and your team to order.
Q - Will the portal layout change?A - There will be slight layout changes, but the products and allowances will remain the same.
Q - Will we be able to add “wearers” / employees ourselves?
A - Yes — new starters can be added at any time, provided you have the correct access permissions set up. If you are unsure, please contact your company administrator.
Q - Will we have team-ordering functionality?
A - Yes — there will be a dedicated “Your Team” screen for supervisors and managers ordering on behalf of others.

Catalogue Management (Products, Logos & Structure)

Q - Will I be able to add new products?
A - We recommend waiting until after go-live.
Q - Can I request new logos?
A - We recommend waiting until after go-live.
Q - Can I add new departments or ranges?
A - We recommend waiting until after go-live.

Addresses & Delivery Settings

Q - Can we add delivery addresses ourselves?
A - Yes (depending on your account settings).
Q - Will existing addresses transfer to the new portal?
A - Yes, the majority of customer corporate office locations will be transferred to the new portal.
Q - We only use one delivery address. Can this be restricted?
A - Yes, this can be restricted. Please contact our team to update these settings on your account.

Order Tracking, Backorders & History

Q - Will order status updates continue?
A - Yes, order updates via text and email will still be available. Please ensure you provide this information at the basket stage to receive updates.
Q - Can we track backorders and expected delivery dates?
A - Yes, at the basket stage there will be an estimated delivery date based on the type of product added (e.g. stock item or logoed item). Tracking and status updates will be sent to the contact details provided at checkout.
Q - Will I be able to see old system orders in the new portal?
A - No — however, full records will be retained by the Customer Experience team, who can assist with any queries relating to previous orders.

Pricing & Commercials

Q - What will happen to pricing?
A - All pricing has been carried across from the previous system.

Technical & System Functionality

1. Q - Will MyWeb remain mobile optimised?
  A - Yes, fully responsive.
2. Q - Will the order confirmation email change?
  A - Emails will remain similar, but will be sent from hello@protectivewearuk.com. However, the IP address will change requiring IT allow-listing.

MyWeb 2.0 Is Here!